Terms and Conditions

General Terms and Conditions

1. Introductory Provisions

1.1. Identification of the Seller:

Operator: IMPS a.s.

Registered office: Zaoralova 3090/17d, Líšeň 628 00 Brno

ID No. (IČO): 46345931

Registered: Regional Court in Brno under file no. B 710

Tel.: +420 607 210 806

Email: wabco@imps.cz

hereinafter referred to as the “Seller”

1.2.       These General Terms and Conditions (hereinafter the “GTC”) of the Seller regulate, in accordance with the provision of Section 1751 Paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “CC”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter the “Purchase Agreement”) concluded between the Seller and the Buyer via the internet shop operated at the internet address https://eshop.imps.cz/ (hereinafter the “E-shop”).

1.3        The Buyer according to these GTC is a natural person in the position of a consumer, or an entrepreneurial natural person or legal entity. Unless explicitly stated otherwise, for the purposes of these GTC, in accordance with the Civil Code, it is considered:

1. a) a consumer is every individual who, outside the scope of their business activity or outside the independent exercise of their profession, concludes a contract with the Seller or otherwise deals with them (hereinafter referred to as “Consumer”); if the buyer is a consumer, relationships not governed by the terms and conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.).
2. b) an entrepreneur is someone who independently carries out a gainful activity on their own account and responsibility in a trade or similar manner with the intention to do so consistently for profit, as well as anyone designated as such by law. For the purpose of these GTC – if the buyer provides an identification number in the order, they will always be considered an entrepreneur in the contractual relationship with the Seller; the rights established by these GTC for a buyer in the legal position of a consumer do not apply to an entrepreneurial buyer. If the term “Consumer” is used below in these GTC, it exclusively means a buyer who is a consumer. The special provisions on the sale of goods to consumers according to Section 2158 et seq. (with the exception of Section 2160), provisions on distance contracts, and contracts concluded outside business premises according to Section 1810 et seq. of the CC, do not apply to the entrepreneurial buyer.
3. c) a consumer contract – a contract where the contracting parties are a consumer on one side and an entrepreneur on the other.

1.4        By creating an order and subsequently concluding a Purchase Agreement, the Buyer expresses their consent to the GTC and confirms that they have duly familiarized themselves with these GTC before concluding the Purchase Agreement. These Terms and Conditions are an integral part of every Purchase Agreement.

1.5        The contractual language is Czech. All prices of the Seller are listed in Czech crowns.

1.6        The concluded contract is archived by the Seller in accordance with applicable legal regulations for the purpose of its successful fulfillment, or for other purposes defined by legal regulations, and is not accessible to third parties. If the Buyer – Consumer creates a user account, they will have access to an overview of the orders they have placed within the orders section of this user account.

 

1. Order and Conclusion of the Purchase Agreement

2.1        The contractual relationship between the Seller and the Buyer is defined by the relevant legal regulations and the Purchase Agreement, which includes these GTC. By concluding the Purchase Agreement, the Seller is obligated to hand over the goods to the Buyer and allow them to acquire ownership rights to the goods, while the Buyer is obligated to take over the goods and pay the purchase price to the Seller.

2.2        The Seller’s offer of goods does not constitute a binding offer. The Buyer’s order represents an offer addressed to the Seller to conclude a Purchase Agreement. The Buyer places an order by adding goods marked as “in stock” to the shopping cart on the E-shop web interface by clicking the shopping cart symbol labeled “add to cart”. If the Buyer decides to make a purchase, the Buyer clicks on the shopping cart and the “Proceed to checkout” button.

2.3        The Buyer has the option to create a “My Account” user account based on registration performed on the E-shop. After logging into the user account, the Buyer can access their user account, from which they can order goods. The Buyer can also order goods without registration directly from the E-shop web interface. When registering and ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the “My Account” user account upon any change. The data provided by the Buyer are considered correct by the Seller.

2.4        Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account and is not authorized to allow third parties to use the user account.

2.5        The Seller may cancel a user account, especially if the Buyer does not use their user account for more than 24 months, or if the Buyer breaches their obligations under the Purchase Agreement, including the GTC. Before the account is canceled, the Buyer will be informed at their e-mail address.

2.6        The Buyer acknowledges that the user account may not be available continuously, particularly concerning the necessary maintenance of hardware and software equipment of the Seller or third parties.

2.7        The Buyer completes and sends the order to the Seller by clicking the designated button (“order with obligation to pay”). The order can be modified (e.g., changing input data entered by the Buyer into the order) by the Buyer before clicking the “order with obligation to pay” button. After sending the order by clicking the “order with obligation to pay” button, the order cannot be changed. The data stated in the order are considered correct by the Seller. The validity of the order is conditioned by filling in all mandatory data in the order form and the Buyer’s confirmation that they have familiarized themselves with these GTC.

2.8        Immediately upon receiving the order, the Seller will send the Buyer a confirmation of receipt of the order to the email address entered by the Buyer during the ordering process. This e-mail does not represent a binding acceptance of the Buyer’s order. Binding acceptance of the order occurs only via a separate e-mail by which the order for goods is accepted by the Seller. At this moment, the Purchase Agreement is concluded. The Buyer’s order that has been accepted by the Seller is binding.

If the Seller does not accept the Buyer’s order, they will send a notification that the order has not been accepted to the email address stated in the order.

2.9        In the event of an obvious technical error on the part of the Seller when stating the price of the goods in the E-shop or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this clearly erroneous price, even if a confirmation of receipt of the order according to these GTC has been sent to the Buyer. The Seller undertakes to inform the Buyer about the error without undue delay.

III. Specification of Goods and Price of Goods

3.1        Information about goods, including prices, is listed for individual items in the E-shop catalog. Prices of goods are listed by the Seller both exclusive of value-added tax and inclusive of value-added tax. However, the price of goods does not include potential fees (payments) for shipping (cash on delivery) and fees associated with the payment of the purchase price of the goods (depending on the selected payment method), which are listed only within the so-called shopping cart, and the amount of which depends on the Buyer’s choice. The purchase price of the goods is valid for the Buyer’s order at the moment of sending the order for the given goods in the E-shop.

3.2        In the E-shop, the Seller provides information on the costs associated with the delivery of goods and the payment of the purchase price for the goods. Information about costs associated with shipping and payment of the purchase price for goods stated in the E-shop is valid only in cases where the goods are delivered within the territory of the Czech Republic and the Slovak Republic.

3.3        Any discounts on the purchase price of goods cannot be mutually combined unless the Seller explicitly determines otherwise.

3.4        Rules for returning deposit parts. For selected goods, a refundable deposit for an old (used) part is charged to the selling price. The deposit included with the part will be returned to the Buyer if the rules for returning deposit parts are met. In case of failure to comply with the rules, the Seller is forced, according to the manufacturers’ conditions (especially WABCO / ZF), not to return this deposit. Acceptance criteria by part type can be found at this link – https://eshop.imps.cz/vse-o-nakupu/podminky-pri-vracena-zalohovanych-dilu-wabco/

1. Payment Terms, Delivery of Goods, Ownership Rights and Risk of Damage to Goods

4.1        The Buyer can generally pay the price of the goods and any costs associated with the delivery of the goods according to the Purchase Agreement in the following ways:

• by credit or debit card
• by cash on delivery
• by bank transfer in advance
• in cash or by card at the branch (in case of personal collection)
• payment via invoice with a maturity of 14 days from the date of invoice issuance

The Seller reserves the right not to offer certain payment methods and to refer to other payment methods for each order.

4.2        Together with the purchase price, the Buyer is obligated to pay the Seller the costs associated with the delivery of the goods.

4.3        In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account. In the case of advance payment, the Seller will wait with dispatching the goods until the Buyer’s obligation to make the advance payment is fulfilled (especially by credit or debit card, advance bank transfer,…).

4.4        The goods will be delivered to the Buyer at the address specified by the Buyer in the order. In the event that the Buyer chooses personal collection, they are obliged to collect the ordered goods at the address Zaoralova 3090/17d, Líšeň 628 00 Brno.

4.5        The Buyer is informed about the costs of delivery of goods and fees associated with the payment of the purchase price for the goods (depending on the method of shipping and receipt of goods, or payment of the purchase price) before completing (sending) the order of goods – in the event that the delivery of goods is within the Czech Republic and the Slovak Republic. The amount of these costs is stated in the sent order and in the order confirmation by the Seller. In the event that the Buyer requests to deliver goods outside the Czech Republic and the Slovak Republic, the Seller informs the Buyer that the costs cannot be determined in advance, therefore they will be additionally charged by the Seller in the amount stated in the acceptance of the order.

4.6        If the Seller is obligated under the Purchase Agreement to deliver goods to a place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery. The Buyer is obliged to confirm the delivery of the goods. In the event of a delay on the part of the Buyer in taking over the goods, the Buyer is obligated to pay the costs associated with this delay. The Buyer gives consent for the Seller to provide the selected carrier with data concerning the Buyer to the extent necessary for the proper delivery of the goods.

4.7        Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier and the Seller immediately, or mark such a breach on the document of receipt of the goods.

4.8        The risk of damage to the goods passes to the Buyer upon receipt of the goods. The risk of damage passes to the Buyer even if the Buyer does not take over the item, although the Seller allowed them to dispose of it. The Buyer acquires ownership of the goods by paying the entire purchase price, including shipping costs.

4.9        For a Buyer – entrepreneur, it applies that the Seller hands over the goods to the Buyer by transferring them to the selected carrier for transport for the Buyer and allows the Buyer to exercise the rights from the contract of carriage against the selected carrier, whereby the risk of damage to the goods passes to the Buyer – entrepreneur, by handing over the item to the selected carrier for transport to the destination stated in the order.

1. Right of the Buyer – Consumer to Withdraw from the Purchase Agreement

5.1        The provisions of this article apply only to the contractual relationship concluded between the Seller and the Buyer in the position of a consumer.

5.2        The Buyer – Consumer has the right to withdraw from the Purchase Agreement without giving a reason within 14 days. For the Buyer – Consumer, the withdrawal period ends upon the expiration of fourteen days from the day the Buyer – Consumer or a third party designated by them, other than the carrier, takes over the goods (or takes over the last piece of goods in the case of a single order for multiple pieces of goods delivered separately; takes over the last item or part of a delivery of goods consisting of multiple items or parts).

The Buyer – Consumer may withdraw from the Purchase Agreement by any unequivocal statement addressed to the Seller at the address IMPS a.s., Zaoralova 3090/17d, Líšeň 628 00 Brno. For withdrawal, the Buyer – Consumer can use the template form available at the link here, or use the electronic “Withdraw from the contract” button in the user account or in the email that was sent as an order confirmation.

If the Buyer – Consumer utilizes this option of withdrawal, the Seller will confirm the receipt of the declaration of withdrawal in text form (via email) without undue delay.

5.3        It is not possible to withdraw from the contract especially in cases stated in Section 1837 CC, e.g., for goods manufactured according to the consumer’s requirements or customized for their personal needs, or for goods that have been irreversibly mixed with other goods after delivery.

5.4        In case of withdrawal, the Purchase Agreement is canceled from the beginning. The goods must be returned to the Seller within 14 days of withdrawal, to the address: Zaoralova 3090/17d, Líšeň 628 00 Brno. The Consumer bears the costs associated with the return of the goods, even in cases where the goods cannot by their nature be returned by standard post (especially oversized goods). The estimated costs for returning oversized goods can range in thousands of CZK depending on weight, dimensions, and distance. Estimated costs for returning goods: (a) Standard goods (up to 30 kg, standard dimensions): costs according to the current price list of the chosen carrier (typically 500 CZK without VAT in the CR, 400 CZK without VAT Slovakia). (b) Oversized goods up to 500 kg: flat-rate return costs are 3,000 – 6,000 CZK without VAT (Slovakia, CR).

5.5        The Seller shall return the received funds to the Buyer – Consumer within 14 days of withdrawal, using the same method by which they were received from the consumer. The Seller is not obliged to return the funds before the consumer returns the goods or proves that they have sent them.

5.6        The Buyer – Consumer is liable to the Seller for the reduction in the value of the goods resulting from handling the goods other than what is necessary to become familiar with the nature, properties, and functionality of the goods.

5.7        If the Buyer is not a consumer, consumer protection according to this article of these GTC does not apply. Withdrawal from the contract in such a case is governed by the relevant provisions of the CC.

1. Rights from Defective Performance (Complaints)

6.1        The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant legal regulations (especially provisions of Sections 1914 to 1925, Sections 2099 to 2117, and in the case of a consumer also Sections 2158 to 2174b of the CC and Act No. 634/1992 Coll., on Consumer Protection).

6.2        Statutory liability for defects (Buyer – Consumer). The Seller is liable to the Buyer – Consumer that the goods have no defects upon receipt. The Buyer – Consumer is entitled to exercise the right from a defect that occurs in the goods within 24 months from receipt. If a defect becomes apparent within the first year from receipt, it is considered that the goods were already defective upon receipt, unless the nature of the item or defect precludes it. When purchasing a used item, the statutory liability for defects is reduced to 1 year.

6.3        The Buyer is obliged to study the instructions for use (or the manufacturer’s workshop manual) before using or mounting the goods and consistently follow these instructions. The right from defective performance does not belong to the Buyer if they caused the defect on the item themselves. The Seller is not liable for defects in goods caused especially by:

• normal wear and tear caused by its usual use (for used items, wear corresponding to the extent of its previous use),
• improper use, mechanical damage, or unauthorized intervention into the goods,
• unprofessional assembly, installation, calibration, or maintenance in conflict with the user manual or manufacturer’s instructions,
• use of the goods in conditions that do not correspond in their parameters (e.g., temperature, dustiness, humidity, mechanical load) to parameters set by the manufacturer.

The Seller strongly points out that these are components that require professional assembly. In the event of a complaint, the Seller is entitled to require proof of professional assembly in a specialized service (e.g., an order list or invoice from a service). A defect that demonstrably occurred as a result of unprofessional assembly is not a defect for which the Seller is responsible.

6.4        The Buyer – Entrepreneur is obliged to file a complaint without undue delay after discovering the defect. The statutory deadline of 30 days for processing a complaint nor the presumption of the goods’ defectiveness in the first year from receipt does not apply to the Buyer – Entrepreneur. Rights from defective performance for entrepreneurs are governed by general provisions of the CC. The defect can be claimed from the Seller from whom the item was bought. If the Buyer – Entrepreneur is sending the goods, then to the Seller’s address: Zaoralova 3090/17d, Líšeň 628 00 Brno.

6.5        The Buyer – Consumer claims a defect in an item from the Seller at the address: Zaoralova 3090/17d, Líšeň 628 00 Brno. The complaint, including the removal of the defect, will be processed without undue delay, no later than 30 days from the day the complaint is claimed, unless the Seller and the Consumer agree on a longer period. The Seller will notify the Buyer – Consumer in writing about the processing of the complaint no later than 30 (thirty) days from the day the complaint is claimed. The Seller shall issue a written confirmation to the Buyer – Consumer when making a complaint, stating the date when the Buyer – Consumer made the complaint, what its content is, what method of handling the complaint the Consumer demands, and the Consumer’s contact details for the purpose of providing information about processing the complaint. In the event of a fruitless expiration of the deadline for processing a complaint – 30 days, the Buyer – Consumer has the right to withdraw from the contract or demand a reasonable discount.

6.6        The Buyer – Consumer has the right to have a defect removed, where they can request delivery of a new item without a defect or repair of the item, unless the chosen method of defect removal is impossible or disproportionately expensive compared to the other; this shall be assessed particularly with regard to the significance of the defect, the value the item would have without a defect, and whether the defect can be removed by the other method without significant difficulties for the Buyer – Consumer.

6.7        The Seller may refuse to remove the defect claimed by the Buyer – Consumer if it is impossible or disproportionately expensive, especially with regard to the significance of the defect and the value the item would have without a defect.

6.8        The Buyer – Consumer may demand a reasonable discount or withdraw from the contract,

1. if the Seller refused to remove the defect or did not remove it in accordance with the provision of Section 2170 CC,
2. the defect manifests repeatedly,
3. the defect is a material breach of contract, or
4. it is evident from the Seller’s statement or from the circumstances that the defect will not be removed in a reasonable time or without significant difficulties for the Buyer – Consumer.

6.9        If the goods have a defect for which the Seller is bound, and it is goods sold at a lower price or used goods, the Consumer has the right to a reasonable discount instead of the right to exchange the goods.

6.10     In the case of a justified complaint, the Buyer has the right to compensation for purposefully incurred costs, if they claim them with the Seller within a period of 1 month.

VII. Information on the Processing and Protection of Personal Data and Storage of Cookies

7.1        This information on the processing and protection of personal data corresponds to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter “Regulation”). For the purposes of this information, the “Administrator” refers to the Seller, i.e., the company IMPS a.s., Zaoralova 3090/17d, Líšeň, 628 00.

7.2        Administrator’s contact details:

Delivery address: IMPS a.s., Zaoralova 3090/17d, Líšeň, 628 00

E-mail address: wabco@imps.cz

All contact details can be found on the website https://eshop.imps.cz/.

7.3        The following personal data of the Buyer will be processed (Buyer hereinafter also referred to as “Data Subject”): name and surname (including potential title, middle name), residential address or delivery address, contact details (tel. number, e-mail), billing data (bank account number, bank), and in the case of a Buyer who is not a consumer, also the company name, registered office address, ID number, VAT number, information on VAT registration, or information on registration in the Commercial Register (these data hereinafter collectively just “personal data”).

7.4        Personal data will be processed (i) for the performance of a purchase agreement where the Buyer and the Administrator as the Seller are contracting parties (purchase agreement) and (ii) for the fulfillment of legal obligations that apply to the Administrator (e.g., obligations in the field of accounting and taxes) and (iii) based on our legitimate interest (e.g., ensuring network and information security to prevent unauthorized access to them, preventing attacks and damages to computer systems). Personal data will be processed in the stated manner based on the fulfillment of conditions under Article 6 Paragraph 1 letters b) and c) and f) of the Regulation.

7.5        Providing personal data is a necessary requirement for concluding and fulfilling the purchase agreement and for fulfilling legal obligations. Failure to provide the data will prevent the valid conclusion of the purchase agreement and its proper fulfillment.

7.6        In the event that the Buyer decides to create a user account, the Seller processes personal data provided during registration for the purpose of its creation, administration, and allowing (or facilitating) the use of the Seller’s internet shop. The legal basis for this processing of personal data is the performance of a contract (the Administrator’s obligation to maintain a user account based on the Buyer’s request) within the meaning of Art. 6 Para. 1 let. b) of the Regulation. The Buyer can terminate the maintenance of the user account at any time by sending a request for its cancellation to the address info@imps.cz. Based on this request, the user account will be canceled and personal data for this purpose will be deleted, unless the Seller has another legal reason for their further retention (e.g., archiving data from already completed orders due to fulfilling legal obligations).

7.7        Personal data may be processed manually as well as automatically. The Administrator ensures appropriate technical and organizational measures to secure personal data against misuse, unauthorized access, loss, or destruction.

7.8        In accordance with Section 7 Paragraph 3 of Act No. 480/2004 Coll., on Certain Information Society Services, the Seller is entitled to send commercial communications with an offer of similar products or services to the electronic address of the Buyer (customer). The legal basis is the legitimate interest of the Seller. The Buyer has the right to refuse this sending at any time and free of charge, via an unsubscribe link in each email message, or by sending a disagreement to the address info@imps.cz.

7.9        The Seller may authorize a third party as a processor to process the Buyer’s personal data.

7.10     The Buyer declares that they have been informed that any granted consent to the processing of personal data in relation to the Seller can be revoked by a written notice delivered to the Seller’s address IMPS a.s., Zaoralova 3090/17d, Líšeň, 628 00 Brno, or by email to the address info@imps.cz.

7.11     On the website of the internet shop www.eshop.imps.cz, the Seller processes cookies necessary for the functioning of the website and for analytical purposes. With the visitor’s consent granted via a separate bar containing relevant legal information, also for marketing. Consent to the collection of cookie data for marketing purposes can be withdrawn at any time by changing the settings of the respective internet browser.

7.12     Recipients of personal data may be entities through which or to which the Administrator fulfills legal obligations that apply to the Administrator, as well as external providers of professional and specialized services, and selected carriers or service partner locations. Personal data may be provided by the Administrator to entities providing sufficient guarantees for the protection of personal data, which the Administrator has authorized based on a written agreement to process personal data (i.e., processors).

7.13     The Administrator has no intention of transferring personal data to a third country outside the European Union.

7.14     Personal data will be stored by the Administrator for a period that arises for the Administrator from relevant legal regulations, unless the Administrator is authorized under the law or Regulation to store personal data for a longer period (for example, in the case of asserting an Administrator’s claim that continues to exist). The Administrator stores personal data for the period necessary to exercise rights and obligations arising from the contractual relationship and enforcing claims from these contractual relationships, or for the period until consent to the processing of personal data for marketing purposes is revoked.

7.15     Rights related to the processing of personal data:

• Right of access to personal data. The Data Subject has the right to obtain confirmation from the Administrator whether their personal data are or are not being processed by the Administrator. If personal data are being processed, they further have the right to access them along with the following information about: (a) purposes of processing, (b) categories of affected personal data, (c) recipients or categories of recipients to whom personal data have been or will be disclosed, (d) the planned period for which personal data will be stored, or if it cannot be determined, the criteria used to determine this period, (e) the existence of the right to request from the Administrator the correction or deletion of personal data, restriction of their processing, or the right to object to such processing, (f) the right to file a complaint with a supervisory authority, (g) all available information about the source of the personal data, (h) whether automated decision-making occurs, including profiling, about the procedure used, as well as the significance and (i) anticipated consequences of such processing. Upon request of the Data Subject, the Administrator will provide the Data Subject with a copy of the processed personal data. For further copies at the request of the Data Subject, the Administrator may charge a reasonable fee based on administrative costs.
• Right to correction or supplementation. The Data Subject has the right to have only accurate personal data processed. Related to this is the Data Subject’s right to have the Administrator correct inaccurate personal data concerning the Data Subject without undue delay. Taking into account the purposes of the processing, the Data Subject also has the right to supplement incomplete personal data, including by providing an additional statement.
• Right to erasure (“right to be forgotten”). The Data Subject has the right to have the Administrator erase personal data concerning the Data Subject without undue delay if one of these reasons applies: (a) personal data are no longer necessary for the purposes for which they were collected or otherwise processed, (b) personal data were processed unlawfully, (c) personal data must be erased to fulfill a legal obligation laid down in Union or Member State law to which the Administrator is subject. The right to erasure does not apply if there is an exception according to the Regulation or law, especially because the processing of personal data is necessary for (a) the fulfillment of a legal obligation that requires processing according to European Union or Member State law to which the Administrator is subject, (b) for the establishment, exercise or defense of legal claims.
• Right to restriction of processing. The Data Subject has the right to have the Administrator restrict the processing of personal data in any of these cases: (a) the Data Subject disputes the accuracy of the processed personal data, processing will be restricted for the time needed for the Administrator to verify the accuracy of personal data, (b) processing is unlawful and the Data Subject refuses the erasure of personal data and requests a restriction on their use instead, (c) the Administrator no longer needs personal data for processing purposes, but the Data Subject requires them for the establishment, exercise or defense of legal claims. If processing has been restricted, personal data, with the exception of their storage, may only be processed with the consent of the Data Subject, or for the establishment, exercise or defense of legal claims, or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
• Right to object. The Data Subject has the right, for reasons relating to their particular situation, to object at any time to the processing of personal data concerning them, based on Article 6 Paragraph 1 letter e) or f) of the Regulation (including profiling based on these provisions). The Administrator shall no longer process personal data unless they demonstrate compelling legitimate grounds for processing that override the interests, rights, and freedoms of the Data Subject, or for the establishment, exercise, or defense of legal claims.
• Right to data portability. The Data Subject has the right to have the Administrator transfer their personal data processed by automated means based on the Data Subject’s consent to another administrator in a structured, commonly used, and machine-readable format. When exercising their right to data portability, the Data Subject has the right to have the processed personal data transferred directly from one administrator to another, if technically feasible.
• How to exercise rights. The data subject can exercise their rights arising from the processing of personal data at any time by contacting the Administrator.
• Method of providing information. The Administrator provides information in writing in paper form. If you contact the Administrator electronically at their email address, the information will be provided to you electronically, unless you request its provision in paper form.
• Right to file a complaint. The Data Subject has the right to file a complaint with a supervisory authority within the meaning of the Regulation, i.e., in particular the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, e-mail address posta@uoou.cz, web https://www.uoou.cz, data box: qkbaa2n.

VIII. Out-of-Court Dispute Resolution

8.1        The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase agreement. The Buyer-Consumer also has the right to initiate an out-of-court settlement of a potential dispute arising from the contract online via https://www.evropskyspotrebitel.cz/.

1. Final Provisions

9.1        All agreements between the Seller and the Buyer are governed by the legal order of the Czech Republic. All potential disputes will be resolved by the competent courts of the Czech Republic. If the relationship established by the purchase agreement contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.

9.2        These GTC are valid and effective from July 1, 2026. The Seller is entitled to unilaterally change these GTC, however, the change is valid only for purchase agreements concluded on the basis of the Buyer’s orders received by the Seller after the effectiveness of the new GTC.

9.3        Any individual arrangements between the Seller and the Buyer take precedence over the wording of these GTC.